Customer care - Cosmetics (paid accommodation)

General Overview:
We are looking for a motivated and dynamic Customer Advisor for a leading French cosmetics brand.
As the first point of contact for our clients, you will be responsible for providing an exceptional customer experience by helping resolve their issues via phone, email, and chat.
Main Responsibilities:
Customer Assistance: Respond promptly to customer inquiries by phone, email, and chat.
Problem Resolution: Diagnose and resolve issues with empathy, providing suitable solutions.
Interaction Follow-up: Document interactions in our system to ensure quality tracking.
Internal Collaboration: Work with other departments to enhance the customer experience.
Continuous Improvement: Participate in training and feedback sessions to develop your skills.
Customer Retention: Provide high-quality service to build trustful relationships.
Position Objectives:
Quantitative:
- Number of customers served per day/week
- Compliance with response time targets
Qualitative:
- Customer satisfaction (evaluations and feedback)
- Relevance and effectiveness of the solutions provided
Initial and Ongoing Training:
You will receive comprehensive training upon arrival, lasting from two to four weeks depending on the position. After this training, you will work side by side with experienced agents who will continue to guide you. A quality analyst will help you achieve your objectives through weekly personalized coaching. Junior profiles are welcome.
Work Environment:
- 32 languages spoken within the team
- Average age of 25
- Open space work environment