Customer care - Meta Ads (paid accommodation)

Main Responsibilities:
Client Assistance: Respond to professional clients\' queries via chat, providing tailored solutions for payment issues, blocked accounts, and non-compliant ads.
Ad Verification: Analyze company advertising campaigns to identify discrepancies with Meta guidelines and advise clients on necessary adjustments.
Escalation Management: Identify and transfer complex cases requiring advanced support or manual intervention.
Internal Collaboration: Work with moderation and billing teams to effectively resolve account and payment issues encountered by client businesses.
Client Education: Inform client companies about best practices and platform policies to prevent future issues.
Objectives:
Quantitative:
- Reduce the number of suspended accounts by proactively supporting businesses.
- Increase B2B client satisfaction by providing quick and effective support.
Qualitative:
- Ensure ad compliance with Meta standards to reduce suspensions.
- Guarantee smooth and professional client support, addressing each request with care.
Training and Support:
You will receive a comprehensive initial training upon arrival, lasting two to four weeks depending on the position. You will then be guided by experienced colleagues, with weekly coaching sessions led by a quality analyst to help you achieve your goals. Junior profiles are encouraged to apply.
Work Environment:
- 32 different languages spoken within the team
- Average age of 25
- Open office