Customer care - Netflix - Lisbon (paid accommodation)

General Overview:
We are looking for a motivated, dynamic Customer Advisor to join the Netflix customer service team.
As the first point of contact for our customers, you will be responsible for providing an exceptional customer experience by helping to resolve their issues via phone, email, and chat.

Main Responsibilities:
Customer Support: Respond promptly to customer inquiries via phone, email, and chat.

Problem Solving: Diagnose and resolve issues with empathy, offering tailored solutions.

Interaction Follow-up: Document interactions in our system to ensure quality follow-up.

Internal Collaboration: Work with other departments to improve the customer experience.

Continuous Improvement: Participate in training and feedback sessions to develop your skills.

Customer Retention: Provide high-quality service to build trustworthy relationships.

Position Objectives:
Quantitative:
- Number of customers handled per day/week
- Meeting response time targets
Qualitative:
- Customer satisfaction (ratings and feedback)
- Relevance and effectiveness of solutions provided

Initial and Ongoing Training:
You will receive comprehensive training upon arrival, which can last from two to four weeks depending on the position. After this training, you will work side by side with experienced agents who will continue to train you further. A quality analyst will help you meet your goals with personalized weekly coaching. Junior profiles are welcome.

Work Environment:
- 32 different spoken languages
- Average age of 25
- Open space working environment