Customer care - Mercedes - Greece (help to relocate)

Short Job Description:
Advise Mercedes customers via phone, email, and chat.

What Does the Job Involve?
We are looking for a motivated and dynamic customer advisor to strengthen our team for a well-known and prestigious brand. As the first point of contact for our customers, you will be responsible for providing an exceptional customer experience by helping them resolve their issues via phone, email, and chat.

What Are the Responsibilities?
Customer Service: Respond promptly to customer inquiries via phone, email, and chat.
Problem Solving: Diagnose and resolve issues with empathy, offering tailored solutions.
Interaction Tracking: Document interactions in our management system to ensure proper follow-up.
Internal Collaboration: Collaborate with other departments to improve the customer experience.
Continuous Improvement: Participate in training and feedback sessions to develop your skills.
Customer Loyalty: Provide high-quality service to build trust-based relationships.

What Are the Objectives?
Quantitative:
- Number of customer contacts handled per day/week.
- Compliance with response time targets.
Qualitative:
- Customer satisfaction (ratings and feedback).
- Relevance and effectiveness of the solutions provided.

Initial and Ongoing Training:
You will receive comprehensive training upon arrival, which can last from two to four weeks depending on the position. After this training, you will work side by side with experienced agents who will continue to guide you. A quality analyst will help you reach your goals with weekly personalized coaching. Junior profiles are welcome.

Your Work Environment:
International team with 32 different spoken languages
- Average age of 25 years
- Work in a large open office space