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AI customer support specialist in Lisbon, night shift
Lisbon, Portugal 🇵🇹
Customer Support
12 months, renewable
English
€1,248/month
In the office
Customer support in English for a world-leading generative AI company. Night shift, between 10pm and 7am. 50 open positions for people already living in Portugal with the right to work.
Our partner
A recognised international company
You will be joining one of our partners: large international companies, leaders in their market, who trust Expat-U to recruit their talent. Your Expat-U consultant will introduce the company to you in detail during your first phone call.
The role
What it is all about
Overview:
You join the support team of a world-leading generative AI company, whose tools are used every day by millions of people for writing, coding and research. You help consumers and business users get the most out of the platform, in English.
What you will do:
• Help customers with billing and invoicing questions
• Troubleshoot account access issues
• Guide and train customers on the products
• Reply quickly and clearly by email, chat and phone
• Deliver service that meets high quality standards
Schedule:
Night shift: 8 hours a day plus a 1 hour lunch break, 40 hours per week, scheduled between 10pm and 7am, Monday to Sunday, on rotating shifts.
Pay and benefits:
• €1,248 gross per month (base salary, holiday and Christmas bonuses paid monthly, and meal card included)
• Performance bonus up to €200 per month
• Private health and dental insurance after contract signature
• 22 days of paid holiday per year, Portuguese public holidays apply
• 12 month contract, then a permanent contract after 2 years
Paid training:
15 working days, 8 hours a day, in English, paid €18.56 per day (€92.80 per week) once completed. Your employment contract is signed at the end of the training.
Who can apply:
• You already live in Portugal
• You are an EU citizen, or you hold a valid Portuguese residence permit that allows you to work
• You have your documents in hand (permit already issued, not pending with AIMA)
Where:
Modern offices in Parque das Nações, right next to Oriente station (metro, train and bus).
You join the support team of a world-leading generative AI company, whose tools are used every day by millions of people for writing, coding and research. You help consumers and business users get the most out of the platform, in English.
What you will do:
• Help customers with billing and invoicing questions
• Troubleshoot account access issues
• Guide and train customers on the products
• Reply quickly and clearly by email, chat and phone
• Deliver service that meets high quality standards
Schedule:
Night shift: 8 hours a day plus a 1 hour lunch break, 40 hours per week, scheduled between 10pm and 7am, Monday to Sunday, on rotating shifts.
Pay and benefits:
• €1,248 gross per month (base salary, holiday and Christmas bonuses paid monthly, and meal card included)
• Performance bonus up to €200 per month
• Private health and dental insurance after contract signature
• 22 days of paid holiday per year, Portuguese public holidays apply
• 12 month contract, then a permanent contract after 2 years
Paid training:
15 working days, 8 hours a day, in English, paid €18.56 per day (€92.80 per week) once completed. Your employment contract is signed at the end of the training.
Who can apply:
• You already live in Portugal
• You are an EU citizen, or you hold a valid Portuguese residence permit that allows you to work
• You have your documents in hand (permit already issued, not pending with AIMA)
Where:
Modern offices in Parque das Nações, right next to Oriente station (metro, train and bus).
The environment
A young, international team
You will join a multicultural team (French, Spanish, Italian, German…) with an average age of 25. Modern offices, a bright open space, a friendly and international atmosphere.
Throughout the year, the company organises events to bring the teams closer together: sports activities, language classes, shared meals and seasonal parties.
The profile
What we are looking for
✅ Native or fully bilingual English
✅ Passionate about new technologies
✅ Already living in Portugal
✅ EU citizen, or valid Portuguese residence permit with the right to work
✅ All documents in hand (permit already issued, not pending with AIMA)
✅ Passionate about new technologies
✅ Already living in Portugal
✅ EU citizen, or valid Portuguese residence permit with the right to work
✅ All documents in hand (permit already issued, not pending with AIMA)
The package
Terms & benefits
€1,248/month
12 months, renewable
In the office
Cost of living
Your purchasing power on site
In most of our destinations, the cost of living is significantly lower than in Western Europe — as long as you live like a local. With accommodation covered, you are left with a comfortable amount to live on.
Concretely, with a typical offer:
Gross salary
1,060€
per month
→
Net salary
850€
after deductions
→
Accommodation
100% paid
by the company
→
Left to live on
900 – 1,000€
bonus included
A few concrete prices on site:
- 1 dish at a restaurant: 10€ (sometimes even delivered)
- Coffee or beer on a terrace: ~1€
- Gym: ~20€/month
- Public transport pass: ~30€/month
- Uber ride in town: 5 to 6€
The recruitment process
4 clear steps
No surprises, no endless waiting. Here is how it goes between your application and signing the contract.
1
Introduction call
We get to know each other and present the offer to you in detail.
10 min
2
Online tests
Language, writing and skills tests depending on the role.
45 min
3
Motivation interview
With a recruiter from our partner, by phone or video.
45 min
4
Job offer
You receive your final answer (offer or reasoned rejection).
Within 48h
Final answer · 10 to 15 days after your application
Arrival on site · within 3 months of your application
Apply for this job (reply within 24h)
FAQ
The questions we get asked most
Still hesitating? We have probably already answered your question below.
Yes, completely. Our fee comes from employers. You never pay anything: no application fees, no commission.
No, our roles are open to French-, German- or Dutch-speaking native speakers. You will work in your mother tongue. Conversational English is often required.
Expect 10 to 15 days between your application and the final answer. Your arrival on site happens within the following 3 months.
Almost all our offers include a relocation package: accommodation or relocation help, reimbursed flight ticket. The exact terms vary by offer.
It depends on the country and the role. The salary matches the local market, and with accommodation covered, your purchasing power is often higher than back home.
We remain your point of contact even after you arrive. If something is not right, we will talk it through and can help you change role or destination.
Many of our roles are open without a specific degree. What matters: mastering your mother tongue, being comfortable on the phone, and wanting to move.
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