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Customer Service Representative - International consumer brand (Lisbon, housing included)

Lisbon, Portugal 🇵🇹
Customer Support
Housing included (shared flat)
Fixed-term contract (12 months, renewable)
Dutch
€1,059/month + bonus
In the office

Customer Service Representative - International consumer brand (Lisbon, housing included) for Dutch speakers: gross salary of €1,059/month + bonus, shared housing provided for the whole duration of the contract (Fixed-term contract, 12 months, renewable). Regular start dates all year round. Free application through Expat-U, a recruitment agency based in Lisbon, answer within 10 to 15 days.

Become a customer service representative for an international consumer brand in Lisbon. Housing included.
Our partner

A recognised international company

You will be joining one of our partners: large international companies, leaders in their market, who trust Expat-U to recruit their talent. Your Expat-U consultant will introduce the company to you in detail during your first phone call.

The role

What it is all about

General presentation:
You assist the Dutch-speaking customers of an international consumer brand and ensure an excellent customer experience.

What you will do:
• Handle questions by phone and email
• Advise on products and services
• Handle complaints
• Log everything in the CRM

Based in Lisbon (TP Tejo), international team, structured onboarding.
The environment

A young, international team

You will join a multicultural team (French, Spanish, Italian, German…) with an average age of 25. Modern offices, a bright open space, a friendly and international atmosphere.

Throughout the year, the company organises events to bring the teams closer together: sports activities, language classes, shared meals and seasonal parties.

Expat-U team
Office
The profile

What we are looking for

✅ Native-level Dutch
✅ English B2
✅ Minimum age 21 (regulated sector)
The package

Terms & benefits

€1,059/month + bonus
bonus
Housing included (shared flat)
Fixed-term contract (12 months, renewable)
In the office
Relocation support
Conditions

The conditions of this position in detail

LocationLisbon, Portugal
Gross monthly salary€1,059/month + bonus
Paid over 14 months?Paid over 12 months: the Portuguese holiday and Christmas allowances are included in the monthly gross shown
Housing and durationHousing included (shared flat), for the whole duration of the contract (rent, utilities and internet covered)
FlightPaid by the company
TrainingPaid initial training, included in the contract
ContractFixed-term contract (12 months, renewable)
HoursFull time, 40 hours a week, In the office
Language requiredNative or bilingual Dutch, English B2 for internal communication
ExperienceJunior profiles welcome, training provided. High school diploma minimum
StartRegular starts

Frequently asked questions about this position

What is the salary for this position?

The gross salary is €1,059/month + bonus. As housing, utilities and internet are covered by the employer, most of the salary remains available to live on.

Is housing really included?

Yes. Shared housing, provided for the whole duration of the contract and kept if the contract is renewed. No rent to pay and no flat to find before leaving.

When does the position start?

Start dates are spread over the whole year. The exact date is confirmed with you during the interview with Expat-U.

Do I need to speak Portuguese or English?

Portuguese no: the work is done in Dutch. English (B2) is used for internal communication and training.

How do I apply and how long does it take?

Fill in the form on this page, it is free. An Expat-U recruiter calls you back, then the employer holds a video interview. Count 10 to 15 days between application and final answer, then a start within 3 months.

Cost of living

Your purchasing power on site

In most of our destinations, the cost of living is significantly lower than in Western Europe — as long as you live like a local. With accommodation covered, you are left with a comfortable amount to live on.

Concretely, with a typical offer:
Gross salary
1,060€
per month
→
Net salary
850€
after deductions
→
Accommodation
100% paid
by the company
→
Left to live on
900 – 1,000€
bonus included
A few concrete prices on site:
  • 1 dish at a restaurant: 10€ (sometimes even delivered)
  • Coffee or beer on a terrace: ~1€
  • Gym: ~20€/month
  • Public transport pass: ~30€/month
  • Uber ride in town: 5 to 6€
The recruitment process

4 clear steps

No surprises, no endless waiting. Here is how it goes between your application and signing the contract.

1

Introduction call

We get to know each other and present the offer to you in detail.

10 min
2

Online tests

Language, writing and skills tests depending on the role.

45 min
3

Motivation interview

With a recruiter from our partner, by phone or video.

45 min
4

Job offer

You receive your final answer (offer or reasoned rejection).

Within 48h
Final answer · 10 to 15 days after your application
Arrival on site · within 3 months of your application

Apply for this job (reply within 24h)

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FAQ

The questions we get asked most

Still hesitating? We have probably already answered your question below.

Yes, completely. Our fee comes from employers. You never pay anything: no application fees, no commission.
No, our roles are open to French-, German- or Dutch-speaking native speakers. You will work in your mother tongue. Conversational English is often required.
Expect 10 to 15 days between your application and the final answer. Your arrival on site happens within the following 3 months.
Almost all our offers include a relocation package: accommodation or relocation help, reimbursed flight ticket. The exact terms vary by offer.
It depends on the country and the role. The salary matches the local market, and with accommodation covered, your purchasing power is often higher than back home.
We remain your point of contact even after you arrive. If something is not right, we will talk it through and can help you change role or destination.
Many of our roles are open without a specific degree. What matters: mastering your mother tongue, being comfortable on the phone, and wanting to move.
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Assistant Expat-UEn ligne · Réponses instantanées
Bonjour ! 👋 Je suis l'assistant IA d'Expat-U. Je peux t'aider à trouver une offre, te renseigner sur la vie à Lisbonne ou Athènes, ou répondre à tes questions sur le processus. Comment puis-je t'aider ?
Propulsé par Claude AI