Presentation call script — UKTick each step as you go through the call
0 / 0
Presentation call — English-speaking candidates
Follow the 7 steps in order — around 5 to 10 minutes
01
Introduction
Introduce yourself and frame the callIntroduce yourself and announce the agenda
My name is [FIRST NAME], I’m a recruiter at Expat-U. This presentation call will take between 5 and 10 minutes. I’ll ask you a few questions, then I’ll introduce our agency, our partner, the role and the conditions. And of course I’ll answer any questions you have. Are you ready? 🙂
02
Candidate questions
Collect the essential information1. Why did you apply?
2. Are you already in Lisbon?
3. Are you a European citizen? Do you have a residence card or a work permit?
Key question post-Brexit. A British passport alone is not enough: the candidate needs an EU passport, a Portuguese residence permit, or a valid work visa. No status = no process.
4. When are you available?
5. Where did you learn English?
Assess fluency and accent live — this is the level TP will test.
6. What is your highest qualification / diploma?
Ask for the level and the field. Note it down — TP asks for it at the final interview.
7. Do you have a clean criminal record?
Explain plainly: a criminal record check is part of the hiring paperwork. Better to raise it now than to lose the candidate at the contract stage.
03
Introducing Expat-U
Our agencyInternational recruitment agency based in Lisbon for 6 years
Everyone on the team is an expat themselves.
Currently doing the pre-selection for Teleperformance Portugal
“Do you know them?”
Hook question to engage the candidate before the TP presentation.
04
Our client Teleperformance
Introducing the partnerThe client-brands pitch
You may not know them directly, but you definitely know their clients. They run the customer service of brands like:
Google · Facebook · Microsoft · Netflix · Uber · TikTok
A French publicly listed multinational
Present in 80 countries, more than 400,000 employees worldwide, leaders in their markets.
Give the TP Portugal figures
Use the numbers below to back up the size and appeal of the Portuguese site.
TP Portugal in numbers
14,000
Employees
12
Buildings
50
Projects (brands)
32
Languages
25 y/o
Average age
05
The role
Pick the offer you are presentingWhich offer are you presenting?
Select an offer above to display the details to present.
Which shift does the candidate prefer?
No shift selected yet.
The role — Customer Care for OpenAI
Basic support in English via chat, calls and emails: password issues, login problems, payment questions, etc. No technical background needed.
Location — Parque das Nações, Lisbon
Modern offices in the business district.
Schedule
Day shift between 7:00 and 22:00, or night shift available.
Present the package
Use the breakdown below.
Base salary
1,248 €
gross / month
Bonuses
200 €
per month
Total
1,448 €
per month
Training
3 weeks
92 €/week — 278 € total
The role — Sales, digital marketing for Reddit
Outbound calls and prospecting. Sales profile required, completely fluent English.
Schedule — Monday to Friday, 8:00 to 18:00
No weekends.
Present the package
Use the breakdown below. Anchor on the real average, not the ceiling.
Base salary
1,248 €
gross / month
Max bonuses
2,000 €
per month
Actual UK team average
850 €
bonus / month
Training
3 weeks
278 € total
*Announce the 850 € average, not the 2,000 € ceiling — it avoids disappointment at the final interview.
The role — B2B support chat for Meta
Written support in English for Meta’s business clients (advertisers, pages, business accounts).
Location — Parque das Nações, Lisbon
Schedule — to be confirmed with the TP recruiter
Do not commit to specific hours on this call.
Present the package
Use the breakdown below.
Base salary
1,248 €
gross / month
Bonuses
200 €
per month
Total
1,448 €
per month
Training
3 weeks
92 €/week — 278 € total
06
The conditions
What the company offers12-month contract
Company cafeteria
Company activities
Modern offices in a business area in Lisbon
07
Recruitment process
2 stepsStep 1 — Online tests
Select an offer in section 05 to display the right test.
Step 2 — Final interview
With the Teleperformance recruiter.
08
Questions & close
Wrap up and launch the testsOpen the floor to the candidate
Do you have any questions about what I’ve just presented?
Confirm interest and next step
Check the candidate wants to move forward, and announce that the online tests are coming.
Close the call
Perfect, I’m sending you the tests by email right away. Once they’re completed, I’ll come back to you with the next step. Have a great day!